The voice of your customer, in Slack every morning.
Funston reads every Gong call and Salesforce deal so your product, marketing, and data teams don't have to. Tweet-length updates on what customers actually said, with the receipts one thread away.
Salesforce
Slack📣 This week, 3 deals named onboarding friction. Acme (closed-lost, $48k) called setup the deciding factor, not price, which is what the CRM said. 2 expansion calls asked for SSO before renewal. 👇 receipts in thread.
"Honestly, if setup took an afternoon instead of two weeks, we'd have signed in Q2." VP Engineering, Acme · discovery call▶ Open in Gong · 31:14 ↗
Your customers are telling you everything.
You're just not in the room.
Every "why we bought," every "why we churned," every feature wish gets said out loud, then buried in hundreds of hours of Gong recordings and Salesforce notes nobody on product or marketing has time to mine. So the signal dies in a dashboard, or you ping sales and wait.
of teams say their Voice-of-Customer program isn't effective at actually driving decisions. Collection isn't the problem. Delivery is.
Forresterhow often a CRM "reason lost" field matches the customer's real reason. The truth is in the call, not the dropdown.
Clozdof CRM data is inaccurate or incomplete, so the deal notes your team relies on are quietly misleading them.
SalesforceConnected once. Caught up every day.
No dashboard to learn, no queries to write. Funston does the listening and shows up where you already work.
Connect Gong & Salesforce
Two read-only connections, about two minutes. You or your RevOps or data admin can do it. No data leaves your scopes, no new seats for your team.
Funston reads everything
Every call transcript and every closed-won or closed-lost note, continuously. It fuses both into one narrative, then writes it down to a sentence.
A digest lands in Slack
Tweet-length in the channel. Tap the thread for the exact quote, the deal, and a link straight to the moment in the call.
Built to fix how customer signal actually breaks.
Manual VoC fails in four predictable ways. Funston answers each one.
Continuous, not quarterly
Quarterly readouts mean you're always acting on stale insight. Funston is daily, weekly, and monthly, so the signal is never older than this morning.
Connected, not fragmented
Gong calls and Salesforce deals stop being two piles. Funston fuses them into one story per customer: the call and what happened to the deal.
Grounded in receipts
Every insight links to the real quote and the moment in the call. No "trust me" summaries. You can always check the source in one tap.
Complete coverage
People remember the loudest five calls. Funston reads them all, so the quiet, recurring signal surfaces before it becomes a trend you missed.
Where you already live
It comes to Slack. Ask a follow-up in the thread and Funston answers from the same calls. No new tab, no new login.
For the people who turn customer signal into decisions.
One person can connect it and the whole team feels it. No seats to buy, no rollout to run.
Messaging, positioning, and win/loss that comes straight from how customers actually talk, not a quarterly deck.
The feature asks, the friction, and the churn reasons behind the roadmap, surfaced before they become a trend you missed.
You hold the Gong and Salesforce keys and feel the manual-synthesis pain first. Connect it once and hand the whole org a live feed.
"Don't we already have Gong?"
You do, and keep it. Gong is world-class at helping reps close. Funston is a different job, for a different team, delivered a different way.
Conversation tools are bought for sales: coaching reps, inspecting deals, hitting the number.
Funston is for the people who build and market the product, with no seat or sales license required.
A platform is a place you go. Insight only reaches people who log in and know what to ask.
Funston comes to you, in Slack, on a cadence, so the signal reaches people who'd never open the dashboard.
A call is one moment in a deal. The transcript alone doesn't tell you how it ended.
Funston fuses the call with the Salesforce outcome (won, lost, expanded) into one story.
Start free. Pay as you hear more.
Connect in two minutes and get your first digests free. Pricing scales with the calls you analyze each month, and you unlock daily continuity, more channels, and deeper views as you grow.
Free
Try it on your real calls.
100 calls / month- Weekly digest
- Gong + Salesforce connected
- 1 Slack channel, core themes
- Evidence-in-thread
Pro
Always-on customer signal.
1,000 calls / monthFirst month free, no card
- Daily, weekly & monthly continuity
- Everything in Free
- Multiple channels + custom topics
- Win/loss focus, ask follow-ups
Scale
Many teams, many segments.
5,000 calls / monthFirst month free, no card
- Everything in Pro
- Segment, persona & product filters
- Multiple workspaces
- Priority synthesis, Slack Q&A
Enterprise
Security & scale.
Unlimited volume- SSO & SCIM
- PII redaction & data residency
- Audit log, dedicated support
- Custom integrations
Every plan starts free, no card. Paid plans include a free first month so you can feel the daily continuity before you pay, and you only upgrade when your monthly call volume outgrows your band. Prices are indicative while we onboard early teams.
Today, Gong + Salesforce.
Tell us what to read next.
We're deliberately starting where the richest customer signal already lives. More sources are coming. Tap the ones your team needs and we'll prioritize by demand.
The questions we'd ask too.
You start free, no card: connect Gong and Salesforce and we analyze up to 100 calls a month with a weekly digest. Every new workspace also gets a 30-day reverse trial of Pro, so you feel the daily continuity right away. After 30 days you keep the free weekly tier forever, or upgrade to keep daily. Paid plans raise the monthly call limit and unlock more channels, custom topics, and segment views. You're billed on the volume band you need, never per seat.
That's the whole idea. There's no card, no procurement, and no seats to provision. One person can connect it and the whole team starts getting the digest. Most teams prove the value to themselves first, then bring in budget once daily signal is something they don't want to lose.
Any recorded Gong conversation Funston reads in a given month. Salesforce deal notes attached to those deals come along at no extra count. You only move up a band when your monthly call volume goes past your current limit.
Primarily product marketing and product teams, the people who consume customer signal and turn it into messaging and roadmap. It's also built for data, analytics, and RevOps, who often hold the Gong and Salesforce access and feel the manual-synthesis pain first. They connect it once and hand the whole org a live feed.
Three ways. Audience: it's built for product and marketing, not for coaching reps, and needs no Gong seat. Delivery: it pushes a digest to Slack on a cadence instead of waiting for you to log in and run a query. Picture: it fuses the call transcript with the Salesforce deal outcome so you see how the conversation actually ended. Keep Gong; Funston rides on top of it.
That's exactly why every insight is grounded. The tweet-length digest is the headline; the thread carries the real quote, the deal, and a link to the moment in the call. If Funston says it, you can read the source in one tap.
Connections are read-only and scoped to what you grant. Enterprise plans add PII redaction, data residency, audit logging, and SSO. We never train shared models on your data.
Yes. The Gong calls carry most of the signal, and Salesforce adds outcome and context where it exists (won, lost, amount, stage). Funston works on calls alone and gets richer as your CRM does.
We're starting with Gong + Salesforce, where the richest signal lives. Zendesk, Intercom, Gainsight, HubSpot, Zoom and Chorus are on the roadmap. Vote above and we'll prioritize by demand.
Stop asking sales what customers think.
Connect Gong and Salesforce in two minutes and hear your customers tomorrow morning. Free for your first 100 calls a month, with 30 days of daily Pro to start.